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JOB SUMMARY:

We are looking for a Technical Customer Success Specialist to support our customers and help them get the most value out of the Ascent platforms. In this role, you will provide training, troubleshoot technical questions, and partner with cross-functional teams to deliver a seamless customer experience.

 

You will support customers based in the United States and Switzerland, collaborating across time zones to ensure timely and effective assistance. This is an excellent opportunity for an early-career professional who enjoys problem-solving, working with data tools, and building strong customer relationships while developing technical expertise.

WHAT YOU WILL BE WORKING ON:

Serve as a trusted point of contact for customer inquiries and technical support needs.

  • Serve as a trusted point of contact for customer inquiries and technical support needs.
  • Guide users through data analytics tools and help them navigate platform features.
  • Create training materials and deliver onboarding sessions with new users as well as ad-hoc trainings.
  • Assist in testing new features and finding solutions to reported bugs, ensuring successful feature launches.
  • Gather and analyze customer feedback to help continuously improve our customer success approach.
  • Partner closely with internal teams to ensure a smooth and consistent customer experience.

 

YOUR PROFILE:

  • Approximately 1–2 years of professional experience, in customer support, technical support, or a similar environment.
  • Ideally you have a Federal Diploma of Vocational Education and Training (VET / EFZ) in ICT or a comparable qualification.
  • Strong English skills with confidence communicating with international customers.
  • Familiarity with Business Intelligence tools such as PowerBI / SQL is a plus.
  • Comfortable using Microsoft Office (especially Excel) and learning new systems quickly.
  • Structured, reliable, and customer-focused, with a proactive mindset.
  • Swiss resident with a valid work permit.

 

Working hours are aligned with U.S. business operations. Your day will typically begin later in the morning and run until 6:00 PM, with flexibility to support peak periods up to 7:00 PM (40-hour work week).

Why Join Ascent Health Services?

Join Ascent and thrive in a certified top-tier workplace, recognized by “Best Place to Work” and Kununu as one of the top 5% employers in our sector. We're committed to innovative thinking and championing diverse career paths in the pharmaceutical industry.

Embrace flexibility with the option to work from home and benefit from comprehensive health insurance and 24/7 mental health resources. Enjoy a work-life balance with both Swiss and US public holidays, in addition to 25 days standard paid leave.

We nurture your professional growth with a range of training opportunities and a personal budget for external courses. Your well-being is further supported by an annual wellness stipend and a monthly transportation allowance.

At Ascent, every day is an opportunity to make a difference in a collaborative, respectful, and progress-driven environment. Your journey to excellence and real-world impact starts here.

How to Apply:

Take the first step towards joining our team by clicking the "Apply online" button below. We look forward to reviewing your application!